Wholesale terms
Returns & Claims
Kidumio sells to distributors, school suppliers and retailers under commercial terms. There is no standard consumer-style “return within N days” policy on website checkout — because there is no retail checkout.
No open retail returns
Unused-assortment or change-of-mind returns are not offered as a default website entitlement. Any return, replacement or credit must be agreed in writing against the relevant purchase order / sales contract.
Quality and shortage claims
Report damaged, defective or short-shipped goods promptly with photos, carton marks, SKU and quantity. Claim windows and remedies (repair, replace, credit) follow the commercial terms confirmed for that order.
OEM / custom packaging
Custom logo, private-label or buyer-specified packaging is made to order. Non-quality cancellations after production confirmation are handled according to the OEM agreement for that project.
How to open a claim
Email or WhatsApp your sales contact with PO/PI number, SKU list, destination and evidence. Kidumio will confirm next steps under the applicable contract terms.
Need commercial terms?
Send destination, quantity and Incoterm preference
Kidumio confirms freight options, lead time and claim handling with your sales confirmation — not as a fixed retail checkout policy.